California Lottery Retailer Help
How to Set Up California Lottery Retailer Wizard Account Access
California Lottery retailers can start Retailer Wizard access through the official Retailer Wizard Primary Registration page. The process is self-guided for the Primary User, but the onboarding asks for an Owner ID before the account can be completed. For Owner ID help, call 1-800-568-8379 between 8:00 AM and 5:00 PM PT.
For a convenience store or gas station, California Retailer Wizard access can help the owner or manager review retailer account tools, reports, and lottery activity in one official portal. Once access is active, those reports can support daily lottery closeout, scratcher inventory review, payout checks, and sales reconciliation.
Owner ID help 1-800-568-8379
Customer Service 1-800-LOTTERY / 1-800-568-8379
Customer Service email customerservice@calottery.com
Office hours Monday-Friday, 8:00 AM-5:00 PM PT
LottoReco lottery accounting
Accurate Lottery & Scratcher Accounting.
Catch errors before they cost you thousands
LottoReco is software for convenience stores that want lottery accounting and auditing handled in one workflow after setup.
- Count scratcher inventory by pack and ticket.
- Compare scratcher sales against POS reported sales.
- Match payouts between the lottery system and POS.
- Compare lotto sales across POS and lottery reports.
- Track pack activations, returns, and daily totals.
Once connected, shift checks can take about 1-2 minutes instead of a long manual closeout.
Before you start
You will need:
- Your California Lottery Retailer Number or Chain ID
- The store owner or authorized Primary User
- Owner ID from California Lottery support
- First name and last name for the Primary User
- Email address you will use to log in, plus access to that inbox
- Mobile phone and business phone
- Two security questions and answers
- A password that meets the registration page requirements
- If you do not have the Owner ID required during onboarding, call California Lottery support at 1-800-568-8379 between 8:00 AM and 5:00 PM PT.
The California Retailer Wizard process is self-guided, but the onboarding asks for an Owner ID. To get the Owner ID or confirm Retailer Wizard onboarding information, call 1-800-568-8379 between 8:00 AM and 5:00 PM PT.
For existing California Lottery retailers
- Go to the California Retailer Wizard Primary Registration page.
- Enter your Retailer Number or Chain ID.
- Complete the CAPTCHA or verification gate if shown.
- Enter the Owner ID. If you do not have it, call 1-800-568-8379 between 8:00 AM and 5:00 PM PT.
- Enter the Primary User's first name, last name, email address, mobile phone, and business phone.
- Create and confirm a password.
- Choose two security questions and provide answers.
- Accept the Terms of Use and submit the registration.
The California research notes indicate the page uses the email address as the login email. Keep the email inbox and security-question answers available for future password recovery or support calls.
For new retailers
If your store is not yet a California Lottery retailer, start with the official Become a Retailer page or Retailer Request for Evaluation. California Lottery says a local representative will review your information and contact you during the evaluation process.
After your store is approved and issued the required retailer identifiers, use California Lottery's Retailer Wizard registration or support path to set up portal access.
Logging in
- Use the official Retailer Wizard page supplied by California Lottery.
- Enter the email address used during registration.
- Enter the password created during registration.
- If the registration or login page asks for Owner ID and you cannot confirm it, call 1-800-568-8379 between 8:00 AM and 5:00 PM PT.
- If you are unsure whether a login page is official, start from the official California Lottery website or Retailer Wizard contact page.
Forgot password
Use the password recovery option only on the confirmed California Retailer Wizard login page. The registration flow uses security questions, so keep the answers available. If the page cannot verify your store or owner information, call 1-800-568-8379 between 8:00 AM and 5:00 PM PT.
Where to find reports
The California source material available here does not include a public report manual. Once Retailer Wizard access is active, look for report or account areas that help with lottery sales, scratcher activity, payouts, inventory, settlement, activations, returns, and daily totals. Confirm the exact report names with California Lottery support or your Lottery representative.
Useful areas inside Retailer Wizard
- Primary registration
- Retailer Wizard contact support
- Retailer account access
- Reports
- Sales activity
- Scratchers information
- Payout review
- Account support
For California scratcher reconciliation, confirm which Retailer Wizard reports show Scratchers sales, inventory activity, activations, returns, and settlement information. Do not assume report names until your account access is active.
Need help?
For Owner ID help during Retailer Wizard onboarding, call 1-800-568-8379 between 8:00 AM and 5:00 PM PT. For broader California Lottery questions, the official FAQ lists Customer Service at 1-800-LOTTERY and customerservice@calottery.com.
California Lottery office/accounting assistance: Owner ID help: 1-800-568-8379; Customer Service: 1-800-LOTTERY / 1-800-568-8379, Customer Service is listed as Monday-Friday, 8:00 AM-5:00 PM PT.
Using California Retailer Wizard reports with LottoReco
LottoReco helps convenience stores and gas stations use lottery portal reports, POS data, and scratcher inventory counts to reconcile daily lottery activity.
Once California Retailer Wizard access is active, LottoReco can help identify which reports are useful for tracking Scratchers sales, payouts, activations, returns, inventory movement, settlements, and daily lottery totals.
LottoReco is not affiliated with the California Lottery or Retailer Wizard. Retailers should confirm official account access and portal instructions directly with the California Lottery, Retailer Wizard support, or their Lottery representative.
California Lottery retailer account FAQ
Where do California Lottery retailers start Retailer Wizard registration?
Start with the official California Retailer Wizard Primary Registration page at retailer.calottery.com/RetailerWizard/#/retailer-primary-registration.
What information does California Retailer Wizard registration request?
The research notes show fields for Retailer Number or Chain ID, Owner ID, name, email address, phone numbers, password, security questions, and Terms of Use acceptance. The process is self-guided once you have the required identifiers.
Who should California retailers call if Owner ID or portal setup does not work?
For Owner ID, call 1-800-568-8379 between 8:00 AM and 5:00 PM PT.
Does California publish a Retailer Wizard manual PDF?
The research notes did not surface a public official manual PDF for California Retailer Wizard. This page uses the official registration/contact URLs and screenshot-derived field notes from the research file.
Can LottoReco help after California Retailer Wizard access is active?
Yes. LottoReco can help use available California lottery portal reports with POS data and scratcher inventory counts to reconcile Scratchers sales, payouts, activations, returns, inventory movement, settlements, and daily totals.
Sources
Last reviewed: May 14, 2026