Maryland Lottery Retailer Help
How Maryland Lottery Retailers Access the gemRetailer Portal
Maryland Lottery retailers use gemRetailer to access retailer account tools, reports, and scratch ticket activity after official credentials are issued.
For a convenience store or gas station, Maryland gemRetailer access gives your team a cleaner way to review lottery sales, inventory, settlements, and account activity. Use only the official portal and support path when credentials or report access are unclear.
Portal gemRetailer
Support 410-230-8916
Email DLGEMRetailerhelp_MLGCA@maryland.gov
Official website www.mdlottery.com
LottoReco lottery accounting
Accurate Lottery & Scratcher Accounting.
Catch errors before they cost you thousands
LottoReco is software for convenience stores that want lottery accounting and auditing handled in one workflow after setup.
- Count scratcher inventory by pack and ticket.
- Compare scratcher sales against POS reported sales.
- Match payouts between the lottery system and POS.
- Compare lotto sales across POS and lottery reports.
- Track pack activations, returns, and daily totals.
Once connected, shift checks can take about 1-2 minutes instead of a long manual closeout.
Before you start
You will need:
- Your Maryland Lottery retailer location or sales agent information
- gemRetailer portal username or login instructions provided by Maryland Lottery
- Owner, manager, or authorized contact information for the store
- Access to the email inbox tied to your retailer account
- Any official instructions from Maryland Lottery regarding reports or portal access
- If gemRetailer credentials, report access, or the correct account contact is unclear, contact Maryland Lottery support before attempting repeated logins or creating duplicate access requests.
Active retailers should only use the official Maryland gemRetailer portal and instructions provided by Maryland Lottery. If credentials are missing, expired, tied to a former employee, or report access is unclear, contact support before proceeding.
For active Maryland Lottery retailers
- Go to the official Maryland gemRetailer portal at mdret.sgretailerportal.com/faces/login.xhtml.
- Enter the username or credential information issued for your retailer account.
- Enter your password.
- Use Forgot Password only on the confirmed official login page if a reset is needed.
- If credentials are missing or unclear, contact Maryland Lottery support before using another portal link.
- After login, confirm which reports or account tools are available for your location.
Public gemRetailer pages confirm login and help environments, but they do not expose every active-retailer setup field. Stores should use official support when credentials are missing or report access is unclear.
For stores not yet active Maryland Lottery retailers
This page is mainly for active retailer portal access. If your business is applying to become a Maryland Lottery retailer, use the official application and licensing instructions and ask how gemRetailer access is issued after approval.
After approval, confirm which gemRetailer credentials, reports, and support path apply to your active retailer location or chain account.
Logging in
- Go to the official Maryland gemRetailer login portal at mdret.sgretailerportal.com/faces/login.xhtml.
- Enter your gemRetailer username and password.
- Click Log In.
- Complete any required verification steps if prompted.
- If login fails, verify credentials carefully and contact Maryland Lottery support if access issues continue.
Forgot password
Use the Forgot Password option on the official gemRetailer login page. Enter your registered username or email, follow the reset instructions sent to your email inbox, create a new secure password, and log in again using the updated credentials. If the email is not received or account details are unclear, contact lottery support.
Where to find reports
After logging in, open Reports from the main menu. Reports may be organized by date or category and may support filters such as report name, date range, and account or location. Typical report categories include sales reports, inventory and scratch ticket activity, settlements, financial summaries, and account reports.
Useful areas inside gemRetailer
- Summary Dashboard
- Scratch Dashboard
- Store Profiles
- Reports
- Documents Library
- Manage Users
- Training
Scratch-related tools may include scratch ticket sales tracking, inventory monitoring, current liability review, settlement projections, game performance, price point mix, top-selling games, new games, and slow-moving games.
Need help?
For portal access, credentials, report issues, or retailer account support, contact Maryland Lottery support.
Maryland Lottery office/accounting assistance: 410-230-8916, 8:30 AM to 4:30 PM Monday-Friday, excluding official State of Maryland holidays.
Email: DLGEMRetailerhelp_MLGCA@maryland.gov
Mailing address: Maryland Lottery, 1800 Washington Blvd, Suite 330, Baltimore, MD 21230
Using Maryland gemRetailer reports with LottoReco
LottoReco helps convenience stores and gas stations use lottery portal reports, POS data, and scratcher inventory counts to reconcile daily lottery activity.
Once Maryland gemRetailer access is active, LottoReco can help identify which reports are useful for tracking scratcher sales, payouts, inventory movement, settlements, and daily lottery totals.
LottoReco is not affiliated with Maryland Lottery. Retailers should confirm official account access and portal instructions directly with Maryland Lottery.
Maryland Lottery retailer account FAQ
Where do Maryland Lottery retailers log in?
Maryland Lottery retailers use the official gemRetailer portal at mdret.sgretailerportal.com/faces/login.xhtml.
Can any store create a Maryland gemRetailer account?
No. gemRetailer access is for active retailers with credentials or instructions issued by Maryland Lottery.
How do Maryland retailers reset a gemRetailer password?
Use Forgot Password on the official login page and follow the reset instructions sent to the registered email inbox.
Which reports should Maryland retailers look for?
Start with Reports, then look for sales, inventory, scratch ticket activity, settlement, financial summary, and account reports available for the location.
Can LottoReco help after Maryland retailer access is active?
Yes. LottoReco can help use Maryland gemRetailer reports with POS data and scratcher inventory counts to reconcile daily lottery sales, payouts, inventory movement, and totals.
Sources
Last reviewed: May 20, 2026