New Mexico Lottery Retailer Help
How New Mexico Lottery Retailers Access the gemRetailer Portal
New Mexico Lottery retailers use gemRetailer to access retailer account tools, reports, and scratch ticket activity after official credentials are issued.
For a convenience store or gas station, New Mexico gemRetailer access gives your team a cleaner way to review lottery sales, inventory, settlements, and account activity. Use only the official portal and support path when credentials or report access are unclear.
Portal gemRetailer
Support Scientific Games Call Center: 1-866-465-1120
Email Lottery-NMRetailerSupport@scientificgames.com
Official website www.nmlottery.com
LottoReco lottery accounting
Accurate Lottery & Scratcher Accounting.
Catch errors before they cost you thousands
LottoReco is software for convenience stores that want lottery accounting and auditing handled in one workflow after setup.
- Count scratcher inventory by pack and ticket.
- Compare scratcher sales against POS reported sales.
- Match payouts between the lottery system and POS.
- Compare lotto sales across POS and lottery reports.
- Track pack activations, returns, and daily totals.
Once connected, shift checks can take about 1-2 minutes instead of a long manual closeout.
Before you start
You will need:
- Your New Mexico Lottery retailer location or sales agent information
- gemRetailer portal username or login instructions provided by New Mexico Lottery
- Owner, manager, or authorized contact information for the store
- Access to the email inbox tied to your retailer account
- Any official instructions from New Mexico Lottery regarding reports or portal access
- If gemRetailer credentials, report access, or the correct account contact is unclear, contact New Mexico Lottery support before attempting repeated logins or creating duplicate access requests.
Active retailers should only use the official New Mexico gemRetailer portal and instructions provided by New Mexico Lottery. If credentials are missing, expired, tied to a former employee, or report access is unclear, contact support before proceeding.
For active New Mexico Lottery retailers
- Go to the official New Mexico gemRetailer portal at nm.sgretailerportal.com/app/login?returnUrl=%2Fapp%2Fdashboard.
- Enter the username or credential information issued for your retailer account.
- Enter your password.
- Use Forgot Password only on the confirmed official login page if a reset is needed.
- If credentials are missing or unclear, contact New Mexico Lottery support before using another portal link.
- After login, confirm which reports or account tools are available for your location.
Public gemRetailer pages confirm login and help environments, but they do not expose every active-retailer setup field. Stores should use official support when credentials are missing or report access is unclear.
For stores not yet active New Mexico Lottery retailers
This page is mainly for active retailer portal access. If your business is applying to become a New Mexico Lottery retailer, use the official application and licensing instructions and ask how gemRetailer access is issued after approval.
After approval, confirm which gemRetailer credentials, reports, and support path apply to your active retailer location or chain account.
Logging in
- Go to the official New Mexico gemRetailer login portal at nm.sgretailerportal.com/app/login?returnUrl=%2Fapp%2Fdashboard.
- Enter your gemRetailer username and password.
- Click Log In.
- Complete any required verification steps if prompted.
- If login fails, verify credentials carefully and contact New Mexico Lottery support if access issues continue.
Forgot password
Use the Forgot Password option on the official gemRetailer login page. Enter your registered username or email, follow the reset instructions sent to your email inbox, create a new secure password, and log in again using the updated credentials. If the email is not received or account details are unclear, contact lottery support.
Where to find reports
After logging in, open Reports from the main menu. Reports may be organized by date or category and may support filters such as report name, date range, and account or location. Typical report categories include sales reports, inventory and scratch ticket activity, settlements, financial summaries, and account reports.
Useful areas inside gemRetailer
- Summary Dashboard
- Scratch Dashboard
- Store Profiles
- Reports
- Documents Library
- Manage Users
- Training
Scratch-related tools may include scratch ticket sales tracking, inventory monitoring, current liability review, settlement projections, game performance, price point mix, top-selling games, new games, and slow-moving games.
Need help?
For portal access, credentials, report issues, or retailer account support, contact New Mexico Lottery support.
New Mexico Lottery office/accounting assistance: Scientific Games Call Center: 1-866-465-1120, Use official New Mexico Lottery guidance for current support hours.
Using New Mexico gemRetailer reports with LottoReco
LottoReco helps convenience stores and gas stations use lottery portal reports, POS data, and scratcher inventory counts to reconcile daily lottery activity.
Once New Mexico gemRetailer access is active, LottoReco can help identify which reports are useful for tracking scratcher sales, payouts, inventory movement, settlements, and daily lottery totals.
LottoReco is not affiliated with New Mexico Lottery. Retailers should confirm official account access and portal instructions directly with New Mexico Lottery.
New Mexico Lottery retailer account FAQ
Where do New Mexico Lottery retailers log in?
New Mexico Lottery retailers use the official gemRetailer portal at nm.sgretailerportal.com/app/login?returnUrl=%2Fapp%2Fdashboard.
Can any store create a New Mexico gemRetailer account?
No. gemRetailer access is for active retailers with credentials or instructions issued by New Mexico Lottery.
How do New Mexico retailers reset a gemRetailer password?
Use Forgot Password on the official login page and follow the reset instructions sent to the registered email inbox.
Which reports should New Mexico retailers look for?
Start with Reports, then look for sales, inventory, scratch ticket activity, settlement, financial summary, and account reports available for the location.
Can LottoReco help after New Mexico retailer access is active?
Yes. LottoReco can help use New Mexico gemRetailer reports with POS data and scratcher inventory counts to reconcile daily lottery sales, payouts, inventory movement, and totals.
Sources
Last reviewed: May 20, 2026