How to Set Up North Carolina Lottery Services Portal Access

Before you start

You will need:

• Your North Carolina Chain ID or Retailer ID
• The person who should become the Primary User for the chain headquarters or retailer account
• A working email address for verification and login
• Personal information and security information for the registration form
• Access to your email inbox for the activation link
• If your Chain ID, Retailer ID, or Primary User status is unclear, use the portal FAQ, Contact Us, or your NC Education Lottery representative before creating duplicate accounts.

Only one user per Chain Headquarters can self-register. That user becomes the Primary User and can create unlimited Secondary Users through Manage Users. Primary Users can also enable or disable self-registration for managers or franchisees through Settings, then Subordinate Registration.

For first-time North Carolina Lottery Services Portal users

1. Go to nc-lsp.lotteryservices.com.
2. Click Sign Up on the portal home page.
3. Enter your Chain ID or Retailer ID in the dialog box.
4. Click Submit.
5. Complete the required Retail Location, Personal Information, and Security Information fields on the registration screen.
6. Submit the registration form.
7. Open the verification email and click the activation link before trying to log in.

After activation, log in with the registered email address and password. If you are the Primary User, use Manage Users to add secondary users instead of sharing your own login.

For chain headquarters and subordinate users

For a chain account, the self-registered Chain Headquarters user becomes the Primary User. The Primary User can create, suspend, or delete Secondary Users from Manage Users after the account is active.

Primary Users can use Settings, then Subordinate Registration, to enable or disable self-registration for managers or franchisees. They can also use Settings for My Account, Subscriptions, and Logout.

Logging in

1. Go to nc-lsp.lotteryservices.com.
2. Locate the login panel.
3. Enter the registered email address.
4. Enter the password created during registration.
5. Click Log In.
6. Use the top menu for Messages, FAQ, Contact Us, Settings, and account actions.

Forgot password

Use the password recovery option on the North Carolina Lottery Services Portal login page. If password recovery does not work, use the portal FAQ or Contact Us option, or contact your NC Education Lottery representative for account help.

Where to find reports

After logging in, open Reports from the left panel. The portal guide says reports can be downloaded by date in PDF, CSV, XLSX, or XML formats. Primary Users can also use Settings, then Subscriptions, to subscribe to report delivery by email or SFTP site.

Useful areas inside Lottery Services Portal

• Reports
• Store Profiles
• Training
• Sales Boosters
• Forms & Info
• Manage Users
• Messages
• FAQ
• Contact Us
• Settings
• Subscriptions

Use Reports and Store Profiles to review the lottery reports and performance data available for each location. For reconciliation, identify reports that support scratch ticket sales, activations, returns, payouts, cashing summaries, inventory movement, and daily totals.

Need help?

For North Carolina Lottery Services Portal account questions, use the FAQ, Contact Us, Messages, or Settings areas in the portal. If account ownership or Chain ID/Retailer ID status is unclear, confirm the correct process with your NC Education Lottery representative before creating another account.

North Carolina Lottery office/accounting assistance: Use the portal Contact Us option or your NC Education Lottery representative, use NC Education Lottery support channels for current support hours.

North Carolina Lottery retailer account FAQ