Pennsylvania Lottery Retailer Help
How to Use the Pennsylvania Lottery Retailer Portal
Pennsylvania Lottery retailers use the Retailer Portal at retailer.lottery.pa.gov to review lottery business information from any internet-capable device. The portal gives retailers secure access to sales, scratch-off inventory, accounting, reports, documents, user management, and Retailer Incentive Program information.
For a convenience store or gas station, Pennsylvania Retailer Portal access helps you check weekly sales, scratch-off sales, inventory, winners and payouts, settlements, adjustments, scheduled reports, and incentive progress without waiting on paper records or terminal-only lookups.
Portal/login help 1-800-692-7481, option 1, option 9
Retailer feedback Your DSR or corporate account manager
Official website palottery.com
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Accurate Lottery & Scratcher Accounting.
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LottoReco is software for convenience stores that want lottery accounting and auditing handled in one workflow after setup.
- Count scratcher inventory by pack and ticket.
- Compare scratcher sales against POS reported sales.
- Match payouts between the lottery system and POS.
- Compare lotto sales across POS and lottery reports.
- Track pack activations, returns, and daily totals.
Once connected, shift checks can take about 1-2 minutes instead of a long manual closeout.
Before you start
You will need:
- Your Pennsylvania Lottery retailer number
- Your initial retailer username, based on when your account was activated
- Access to the email address tied to your retailer portal username
- Your location or chain Super User contact, if your password is locked
- Any instructions from your District Sales Representative or corporate account manager
- If the initial username, activation status, or account lockout is unclear, call Pennsylvania Lottery portal support at 1-800-692-7481, option 1, option 9, or contact your District Sales Representative.
The Pennsylvania guide says retailers active before March 19, 2024 use the first 5 digits of the retailer number as the initial username. Retailers activated after March 19, 2024 use the letter R plus the retailer number. The initial password is P@ssword1234, and users must create a unique password after first login. If your username pattern does not work or the account is locked, call 1-800-692-7481, option 1, option 9, or contact your District Sales Representative before creating another account.
For existing Pennsylvania Lottery retailers
- Go to the Pennsylvania Lottery Retailer Portal at retailer.lottery.pa.gov.
- Enter your initial username. Retailers active before March 19, 2024 use the first 5 digits of the retailer number; retailers activated after March 19, 2024 use R plus the retailer number.
- Enter the initial password, P@ssword1234, if this is your first login or your Super User reset your password.
- Create a new unique password when prompted.
- Use the dashboard, Sales, Scratch-Offs, Accounting, Docs & Forms, Reports, and Admin menus based on your user role.
- Update your password every 60 days when the portal prompts you.
Independent retailer Super Users can see data for their location, add Super User or Clerk users, and reset passwords or unlock usernames. Clerk users can see data for their location but cannot create new users.
For corporate and chain accounts
Corporate Super Users can see data for the full chain, create new users, reset passwords, and reactivate locked users. Headquarters users can see data for the full chain but cannot create users or reset passwords. Manager users can see data for selected locations assigned by the Super User.
For chain reporting, Scheduled Reports can be run for all locations or for individual locations. If reports need to be sent by SFTP, the guide says retailers must first submit an SFTP Server Transfer Request.
Logging in
- Go to retailer.lottery.pa.gov.
- Enter your username and password.
- If this is your first login, or your password was reset, use P@ssword1234 as the current password and create a unique password.
- If your account is locked after unsuccessful attempts, contact your location or chain Super User.
- If the Super User cannot help, contact the Pennsylvania Lottery at 1-800-692-7481, option 1, option 9.
Forgot password
Click Forgot Password on the login page to receive a password reset email. The guide says reset emails are sent from RA-RVLOTGEMRETAILER@pauat.lotteryplus.com, so check spam or junk mail if the email does not arrive. Your account locks after five unsuccessful password attempts.
Where to find reports
Use the Reports dropdown to run on-demand reports, set up scheduled reports, or view completed scheduled report archives. Scheduled reports can be delivered daily, weekly, monthly, or quarterly. Available export formats include PDF, Word, CSV, XML, HTM, and some on-demand report formats such as Crystal Reports, Excel data-only, and RTF.
Useful areas inside Retailer Portal
- Customizable Dashboard
- Sales
- Scratch-Offs
- Accounting
- Docs & Forms
- Reports
- Admin
- Retailer Incentives
The Scratch-Offs dropdown gives retailers detailed scratch-off inventory information, pack history research, and shipping manifests. The Sales dropdown includes weekly sales, sales totals, sales by location, sales map, game sales, scratch-off sales, and sales comparison.
Need help?
For portal login problems, locked accounts, or password help, first contact your location or chain Super User. If more help is needed, the Pennsylvania guide lists Lottery support at 1-800-692-7481, option 1, option 9. The guide also asks retailers to provide feedback to their DSR or corporate account manager.
Pennsylvania Lottery office/accounting assistance: 1-800-692-7481, option 1, option 9, Retailer Portal access is available 24/7 through a secure username and password.
Email: Password reset emails may come from RA-RVLOTGEMRETAILER@pauat.lotteryplus.com
Using Pennsylvania Retailer Portal reports with LottoReco
LottoReco helps convenience stores and gas stations use lottery portal reports, POS data, and scratcher inventory counts to reconcile daily lottery activity.
Once Pennsylvania Retailer Portal access is active, LottoReco can help identify which reports are useful for tracking scratcher sales, lotto sales, payouts, inventory movement, pack history, activations, returns, settlements, and daily lottery totals.
LottoReco is not affiliated with the Pennsylvania Lottery or the Pennsylvania Lottery Retailer Portal. Retailers should confirm official account access and portal instructions directly with the Pennsylvania Lottery, their DSR, corporate account manager, or authorized portal support.
Pennsylvania Lottery retailer account FAQ
Where do Pennsylvania Lottery retailers log in?
Pennsylvania Lottery retailers log in at retailer.lottery.pa.gov.
What is the initial Pennsylvania Retailer Portal username?
The Pennsylvania guide says retailers active before March 19, 2024 use the first 5 digits of their retailer number. Retailers activated after March 19, 2024 use the letter R plus their retailer number.
What is the initial Pennsylvania Retailer Portal password?
The initial password listed in the guide is P@ssword1234. Users must create a unique password after first login or after a Super User reset.
Who should Pennsylvania retailers call for portal login help?
Start with your location or chain Super User. If more help is needed, the guide lists Pennsylvania Lottery support at 1-800-692-7481, option 1, option 9.
What reports can Pennsylvania retailers use for reconciliation?
Useful areas include Sales, Scratch-Offs, Accounting, Reports, Scheduled Reports, Report Archive, and Retailer Incentives. Reports can be exported in formats such as PDF, CSV, Word, XML, and HTM depending on the report type.
Can LottoReco help after Pennsylvania Retailer Portal access is active?
Yes. LottoReco can help use available portal reports with POS data and scratcher inventory counts to reconcile sales, payouts, activations, returns, inventory movement, settlements, and daily lottery totals.
Sources
Last reviewed: May 14, 2026