Vermont Lottery Retailer Help
How to Use Vermont Lottery gemRetailer Portal Account Access
Vermont Lottery retailers use the gemRetailer Portal at vtret.sgretailerportal.com for secure access to lottery business information. The public Vermont highlight sheet describes a customized home page, current game information, on-demand and scheduled reports, winners, sales, Lottery news, documents, instant game UPCs, inventory tools, and sales trend graphs.
For a convenience store or gas station, Vermont gemRetailer access helps the owner or manager review sales, winners, inventory information, reports, documents, and site access from an internet-capable device with 24/7 secure username and password access.
Vermont Lottery (802) 479-5686
Toll free in Vermont 1-800-322-8800
Customer Service email DLL.LotteryCustomerService@vermont.gov
Office hours Monday-Friday, 8:00 AM-4:30 PM ET
LottoReco lottery accounting
Accurate Lottery & Scratcher Accounting.
Catch errors before they cost you thousands
LottoReco is software for convenience stores that want lottery accounting and auditing handled in one workflow after setup.
- Count scratcher inventory by pack and ticket.
- Compare scratcher sales against POS reported sales.
- Match payouts between the lottery system and POS.
- Compare lotto sales across POS and lottery reports.
- Track pack activations, returns, and daily totals.
Once connected, shift checks can take about 1-2 minutes instead of a long manual closeout.
Before you start
You will need:
- Your Vermont Lottery agent or retailer account information
- The master Super User for your individual agent account or chain account
- A secure username and password
- The store or location access that should be assigned to each user
- A working email address for portal communication and scheduled reports
- Vermont Lottery support contact information if you need setup help
- If you do not know the master Super User, agent information, or portal setup path, call Vermont Lottery at 802-479-5686 or 1-800-322-8800 in Vermont.
The public Vermont gemRetailer highlight sheet documents a master Super User model for each individual agent or chain. The master Super User can view data and assign site access through the Admin menu. The public PDF does not list every signup field, so retailers should confirm account setup steps with Vermont Lottery support or their Lottery representative. If the master Super User or site access is unclear, call Vermont Lottery at 802-479-5686 or 1-800-322-8800 in Vermont before changing portal users.
For existing Vermont Lottery retailers
- Go to the Vermont gemRetailer Portal at vtret.sgretailerportal.com.
- Log in with the secure username and password assigned to your account.
- If your store does not yet have access, contact your master Super User or Vermont Lottery support before trying another website.
- Confirm which store locations your user account should be allowed to view.
- Use the Admin menu if you are the master Super User and need to add users or assign site access.
- Use the portal reports, inventory, sales, documents, and news areas based on your assigned permissions.
The highlight sheet says users can only view data from the store or stores to which they have been assigned. This is important for multi-location operators and chains that need separate access by user or location.
For Vermont master Super Users and chain accounts
Each individual agent or chain has a master Super User account. The master Super User can view data and assign site access, and users can be added through the Admin menu.
For chain operators, confirm which locations each user should see before assigning access. Use individual usernames and passwords rather than sharing a single login across managers or stores.
Logging in
- Go to vtret.sgretailerportal.com.
- Enter your username.
- Enter your password.
- Click Log In.
- If your account, role, or store assignment is wrong, contact the master Super User or Vermont Lottery support.
Forgot password
Use the Forgot your password? option only on the official Vermont gemRetailer login page. If you do not control the email or username tied to the account, contact your master Super User or Vermont Lottery support before creating another login.
Where to find reports
The Vermont highlight sheet says gemRetailer includes on-demand and scheduled reports. Reports can include data from all locations, can be scheduled for multiple individuals, and are available in formats including PDF, RPT, CSV, XLS, XML, and RTF. Scheduled reports should be received by 11:30 AM.
Useful areas inside gemRetailer Portal
- Customized home page
- Current game information
- On-demand reports
- Scheduled reports
- Winners
- Sales
- Lottery news
- Lottery documents
- Instant game UPCs
- Inventory management
- Admin user access
Vermont gemRetailer includes inventory management and sales tools, plus Lottery documents including instant game UPCs. For scratch ticket reconciliation, ask which on-demand or scheduled reports show instant inventory, sales, activations, returns, and settlement information for your assigned location.
Need help?
For Vermont gemRetailer setup, login, or retailer account access questions, contact Vermont Lottery customer service or your Lottery representative. For security concerns, Vermont Lottery also lists a security contact on its official contact pages.
Vermont Lottery office/accounting assistance: Vermont Lottery: (802) 479-5686; Toll free in Vermont: 1-800-322-8800, Monday-Friday, 8:00 AM-4:30 PM ET; lobby closes at 4:00 PM and closes for lunch 12:00 PM-12:30 PM.
Email: DLL.LotteryCustomerService@vermont.gov
Mailing address: Vermont Lottery, 1311 US Route 302, Suite 100, Barre, VT 05641
Using Vermont gemRetailer reports with LottoReco
LottoReco helps convenience stores and gas stations use lottery portal reports, POS data, and scratcher inventory counts to reconcile daily lottery activity.
Once Vermont gemRetailer access is active, LottoReco can help identify which reports are useful for tracking scratcher sales, payouts, activations, returns, inventory movement, settlements, and daily lottery totals.
LottoReco is not affiliated with the Vermont Lottery or Scientific Games. Retailers should confirm official account access and portal instructions directly with the Vermont Lottery, their Lottery representative, or authorized portal support.
Vermont Lottery retailer account FAQ
Where do Vermont Lottery retailers log in to gemRetailer?
Vermont Lottery retailers log in at vtret.sgretailerportal.com.
Does Vermont use a Super User model?
Yes. The public highlight sheet says each individual agent or chain has a master Super User account that can view data and assign site access through the Admin menu.
What reports are available in Vermont gemRetailer?
The highlight sheet says gemRetailer includes on-demand and scheduled reports, with report formats including PDF, RPT, CSV, XLS, XML, and RTF.
Who should Vermont retailers contact for setup help?
Contact Vermont Lottery at (802) 479-5686, 1-800-322-8800 in Vermont, or DLL.LotteryCustomerService@vermont.gov. Existing users should also check with their master Super User.
Can users see every Vermont Lottery location?
No. The highlight sheet says users can only view data from the store or stores to which they have been assigned.
Can LottoReco help after Vermont gemRetailer access is active?
Yes. LottoReco can help use Vermont portal reports with POS data and scratcher inventory counts to reconcile daily lottery sales, payouts, inventory movement, activations, returns, and totals.
Sources
Last reviewed: May 14, 2026